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Owned and operated by SKB Collective Holdings LLC, we welcome every question about saunas, cold plunges, fire pits, and more.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by a transit window of 5 to 8 business days. Delivery timelines can vary depending on your location within the Continental U.S.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your shipment. If you have not received tracking information within 3 business days, feel free to contact us.
What is your return policy?
We offer 30-Day Returns on eligible items. For complete details on conditions and how to initiate a return, please refer to our Return Policy page.
Can I exchange my item for a different model?
Exchanges are handled on a case-by-case basis. Contact our team with your order number and the item you are interested in, and we will walk you through the available options.
How do I choose between a barrel sauna and a cold plunge?
It depends on the experience you are looking for. Barrel saunas deliver dry or steam heat for relaxation, while cold plunges are designed to support recovery through cold water immersion. Many of our customers enjoy both as part of their backyard wellness setup.
What fuel types do your fire pits and patio heaters use?
Our fire pits and patio heaters come in a variety of fuel types, including propane and wood-burning options. Each product listing details the specific fuel source, dimensions, and materials so you can find the right fit for your outdoor space.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free shipping on most orders within the Continental U.S., with no minimum purchase required.
30-Day Returns
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